Privacy Policy

1. Introduction

Welcome to HomeFixAI. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using HomeFixAI, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Email address, name, and password when you create an account
• Profile Data: Optional information such as your home type, location (city/region), and preferences
• Photos and Images: Images you upload for AI diagnosis of home repair issues
• Repair History: Records of diagnoses, repairs completed, and saved guides
• Support Communications: Messages and information you provide when contacting customer support

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, time spent in app, diagnosis requests, and interaction patterns
• Log Data: IP address, access times, app crashes, and system activity
• Analytics: Aggregated data about app performance and user engagement

3. How We Use Your Information

We use the information we collect to:

• Provide AI-powered diagnosis services and personalized repair recommendations
• Process and analyze your photos to identify home repair issues
• Deliver step-by-step repair guides and cost estimates
• Maintain your repair history and track your DIY progress
• Send maintenance reminders and seasonal tips (with your permission)
• Process subscription payments and manage your account
• Improve our AI models and service quality
• Provide customer support and respond to inquiries
• Ensure security and prevent fraud
• Comply with legal obligations

4. Photo Data and AI Processing

Your photos are central to our service. Here's exactly how we handle them:

• Processing: Photos are securely transmitted to our servers and analyzed by our AI system to provide diagnoses
• Storage: Photos are encrypted and stored securely, linked to your account for your repair history
• Retention: Photos are retained until you delete them or close your account
• AI Improvement: We may use anonymized, de-identified image data to improve our AI models. This data cannot be linked back to you
• No Selling: We never sell your photos or use them for advertising purposes
• Deletion: You can delete individual photos or all your data at any time through the app settings

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in these circumstances:

• Service Providers: Trusted third-party companies that help us operate our services (cloud hosting, payment processing, analytics) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of HomeFixAI, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users
• With Your Consent: When you explicitly authorize us to share specific information

6. Third-Party Services

Our app integrates with the following third-party services:

• Apple App Store: App distribution and in-app purchase processing
• Firebase (Google): Authentication, database, and analytics services
• RevenueCat: Subscription management
• OpenAI: AI processing for image analysis

Each service operates under its own privacy policy. We encourage you to review their policies.

7. Data Security

We implement robust security measures to protect your data:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Secure cloud infrastructure with regular security audits
• Access controls and employee training on data protection
• Regular vulnerability assessments and penetration testing

While we strive to protect your information, no system is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breaches.

8. Your Rights and Choices

You have control over your personal data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Delete your account and all associated data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications at any time
• Notifications: Manage push notification preferences in app settings

To exercise these rights, use the settings within the app or contact us at support@homefixai.app.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for up to 90 days for backup purposes, and longer if required by law. Anonymized, aggregated data may be retained indefinitely for analytics and service improvement.

10. Children's Privacy

HomeFixAI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately. If you believe a child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

12. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to request deletion of personal information
• Right to non-discrimination for exercising privacy rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation including the right to access, rectification, erasure, restriction of processing, data portability, and objection. Our legal basis for processing your data includes your consent, performance of contract, and legitimate interests.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the app or via email. The "Effective Date" at the top indicates when the policy was last revised. Continued use of the app after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: